Helpful and Friendly
Kathy , Greece, NY
5/11/2021 6:57:10 PM
They were the nicest place about the limited supply of chlorine tabs! Super nice on the phone and in person. I was so thankful that they had some! They didn’t treat customers as though every one of us was trying to hoard them. Truly grateful for their help! It was a great new place to go after a co worker suggested to call them . Will be going back!
7/17/2020 11:48:15 AM
Had a great experience today while buying chlorine for my pool, the owner loaded it into my truck for me and was quick and helpful!
Ron, Clarkson, NY
7/5/2020 9:41:21 AM
Todd can fix anything & goes above & beyond to get your pool / spa back up & running until parts came in. He even found time to do a follow up call to double check & make certain we were all good. Thx . We would recommend TRS to any one. Great Customer service.
Quick Reply = Fantastic Results
Frank Panczyszyn, Point Breeze,NY
6/7/2020 2:46:57 PM
I'd been trying to find someone to replace my above ground pool liner for 6 weeks. I sent TRS Pools a message and received an immediate reply from Todd, who gave me the name of his former installer. I called that person and by 915 AM the next day, my pool was lined and 1/4 full of water. Thank you Todd for your suggestion and service; thank you Tom Grossman for such a responsive, quality repair job; thank you Eric "Waterman" Maxon for fitting me in for a water delivery.
Ultimate personal service!
Jan, Hamlin, NY
7/6/2019 4:12:08 PM
After shocking the pool the night before, when it wasn't sparkling in the morning July 4th I called TRS (we've been going there since their oprning,) and the recording said it would be closed for the holiday....perfectly understandable. Half an hour later I received a call from Todd (the owner) who saw my number on the caller ID and wanted to let me know that he would be open for a few hours if I needed anything. Who does that?? Knowledgeable and superior customer service!!!
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